Patient Food Hospital Attendant - Part Time

Orlando Health•Sebastian, FL

1d•Onsite

About The Position

The Patient Food Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience. The role supports patients’ nutritional needs through accurate meal ordering, tray preparation and delivery, and coordination with the diet office and other team members. The attendant also maintains work areas and service stations, follows food safety and sanitation requirements, and contributes to a collaborative, patient-focused Food and Nutrition Department.

Requirements

Ability to read and recognize similarities and differences between words and between series of numbers.
Ability to write simple correspondence.
Ability to respond to common inquiries or complaints from customers.

Responsibilities

Display excellent communication and customer service skills with patients, nursing staff, visitors, and team members.
Deliver the proper tray to the correct patient and log delivery times and tray locations.
Arrange trays on delivery carts and ensure trays reach patients within the required time.
Collect payment for guest trays and log money with the diet office.
Collect and remove soiled trays from floors and keep work areas clean.
Coordinate tray delivery with the expediter and diet office as needed.
Assist with expediting trays from list and call preparation areas, checking trays for accuracy and completeness.
Monitor patient diet prescriptions, diet order changes, nourishment orders, late tray requests, and quality standards.
Accurately take and check patient menus according to physician diet orders.
Accommodate food allergies, intolerances, and preferences in a timely manner; apply knowledge of nutritional meal patterns and modify diets with assistance from the Diet Office System.
Interact cooperatively and constructively with a culturally diverse population, communicating openly, honestly, graciously, and compassionately in person, by telephone, and in writing.
Follow the chain of command when communicating departmental or individual concerns or problems.
Maintain regular, punctual attendance and comply with Orlando Health policies and procedures.
Participate in departmental meetings, related in-services, and Performance Improvement activities.
Work to exceed patient satisfaction and departmental objectives by reporting concerns and suggesting ideas.
Protect patient confidentiality, recognize priorities, and refer patient concerns to Food & Nutrition Leadership or the Clinical Nutrition team as needed.
Observe departmental rules and regulations.
Prepare and maintain workstations for meal service and perform duties described in the assigned workstation’s job task list.
Provide complete and accurate documentation as required by the assigned workstation and job task list.
Assist with training new team members in tray passing duties.
Coordinate and assist with special projects relating to the Food and Nutrition Department.
Work rotating shifts according to experience and business needs, be willing to cross-train in varied positions, and perform other duties as assigned.
Follow Hazard Analysis Critical Control Points (HACCP) precautions, sanitation requirements, and universal precautions applicable to food service.