Patient Flow Coordinator

Corewell Health • Royal Oak, MI

2d • Onsite

About The Position

The Patient Flow Coordinator (PFC) is a highly experienced clinician responsible for proactively identifying and resolving barriers to inpatient progression and discharge. This role partners closely with frontline staff, physician leaders, care management, and executive leadership to optimize daily discharge performance, reduce avoidable delays, and improve hospital-wide throughput. The PFC operates with influence rather than direct responsibility and is empowered through executive sponsorship from hospital leadership. This person must possess strong clinical judgment, operational insight, and the interpersonal presence to drive action across multidisciplinary teams. Operates with influence rather than direct responsibility and is empowered through executive sponsorship from hospital leadership to assist with multi layered problem solving. This person must possess strong clinical judgment, operational insight, and the interpersonal presence to drive action across multidisciplinary teams. Demonstrates a high level of skill, expertise, and experience in patient care processes. Success in this role is measured by improved length of stay performance, effective escalation and barrier resolution, enhanced discharge efficiency, and strong engagement of frontline teams in care progression processes.

Requirements

• Bachelor's Degree in a healthcare related field such as nursing, social work, allied health, pharmacy, etc
• 5 years of relevant related experience
• At least 1 year of employment at Corewell Health
• Must hold at least one license from the list below upon hire: LIC-Registered Nurse (RN), LIC-Clinical Pharmacist, LIC-Physical Therapist, CRT-Occupational Therapist, Registered (OTR), LIC-Master Social Worker (MSW-Master), LIC-Bachelor Social Worker, LIC-Medical Imaging

Responsibilities

• Clinical & Operational Judgement: Strong understanding of inpatient care delivery, patient flow, and discharge processes across acute and post‑acute settings
• Ability to distinguish clinical readiness barriers from operational, psychosocial, and external (post‑acute / payer) constraints
• Working knowledge of utilization management concepts, patient status, and level‑of‑care progression as they impact throughput
• Throughput & Progression Expertise: Demonstrated ability to identify and address length‑of‑stay drivers, avoidable days, and care progression delays
• Experience supporting early and proactive discharge planning and parallel processing of care tasks
• Ability to maintain real‑time situational awareness of patient progression, unit capacity, and system bottlenecks
• Barrier Identification & Escalation: Proven skill in proactively identifying barriers to care progression and discharge
• Ability to prioritize issues based on patient impact, safety, and operational risk
• Effectiveness in escalating issues through defined pathways and following through to resolution
• Comfort operating in ambiguity and making decisions without formal authority
• Communication, Collaboration & Relationship Management: Ability to build trust and credibility with physicians, nursing, care management, therapy, and ancillary teams
• Demonstrated teamwork across clinical, operational, and administrative disciplines
• Comfort serving as a connector between frontline teams and operational leadership
• Data Awareness & Accountability: Ability to interpret basic throughput and LOS data (e.g., EDD, O/E LOS, avoidable days) to guide prioritization
• Attention to detail in tracking actions, follow‑ups, and resolution of barriers
• Accountability for outcomes, not just identification of issues

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Senior