Patient Flow Coordinator RN - Rotating

VCU Health • Richmond, VA

9d • Onsite

About The Position

The Patient Flow Coordinator is responsible for the efficient, timely coordination of health care services provided to numerous patient populations within VCUHS and the community. The Patient Flow Coordinator supports and coordinates all patient placement activities and bilateral transfer coordination for all VCU affiliated hospitals and the community through the One Call Center and helps to support coordination of psych intake with the psych admissions representatives. The Patient Flow Coordinator consistently anticipates and critically thinks through problems/potential issues and take initiatives to resolve with minimal direction. The Patient Flow Coordinator adheres to department policies and procedures and monitors compliance of the policies and procedures governing patient placement, EMTALA regulations, and registration procedures.

Requirements

• Current RN licensure in Virginia or eligible compact
• BLS certification
• Three (3) years clinical experience in an acute care setting
• Employee must complete 15 contact hours of Continuing Nursing Education during this evaluation cycle. Failure to achieve the required number of contact hours will result in the employee being ineligible to receive an overall performance rating above "Fully Meets".
• Cultural Responsiveness: Demonstrates a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Nice To Haves

• Master’s Degree in Nursing or related field
• Five (5) years of clinical experience in an acute care setting
• Two (2) years leadership experience to include, but not limited to, precepting, charge nurse experience, leading projects/initiatives
• Clinical triage experience
• ICU, Operating Room/PACU, or ED experience

Responsibilities

• Coordinates patient flow throughout each hospital based upon the clinical status of the patient, including patient triage, bed placement, and various transfer functions, in a timely and orderly manner to provide optimal level of care for all VCU affiliated hospital patients.
• Serves as a clinical resource for complex and difficult patient care situations as well as an administrative resource for complex bed assignments.
• Works with physicians, Nurse Managers, Clinical Coordinators, charge nurses, EVS, patient transportation, the Bed Management Specialist, and epidemiology to identify proactive strategies to address patient flow barriers.
• Coordinates and triages appropriate acceptance for all transfer referrals into VCUMC and facilitating bed placement by collaborating with Bed Management.
• Coordinates and triages outbound transfer referrals from all VCUHS affiliated hospitals including coordination of acceptance and transportation in partnership with the Lifecom.
• Supports in the management of psych intake referrals in partnership with the psychiatric admission representatives.
• Management of all in- and outbound calls supported by One Call Center agents
• Facilitates, coordinates and completes multi-function tasks for patient flow processes, transfers and transports to ensure continuity of care for VCUHS and the communities served.
• Assists the admission physicians in identifying an appropriate level of care for the patient based on admission criteria, understanding age-specific requirements and unit-based nursing competencies, when assessing the recommending bed placement.
• Utilizes established criteria and clinical practice guidelines to monitor the delivery of healthcare services and facilitates concurrent intervention when variances in bed management are identified.

Benefits

• One college and four health sciences schools
• An academic medical center
• A Level I trauma center
• One of only two NCI-designated cancer centers in Virginia
• The region’s only full-service children’s hospital
• More than 800 physicians in 200 specialties
• With a community health center, dedicated research teams, facilities and valued partners in every field

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree