FLOW COORDINATOR

Stanford Health Care • Redwood City, CA

2d • $35 - $39 • Onsite

About The Position

Under the direction of a physician and/or resident physician, the FLOW COORDINATOR enhances the efficiency and improves the throughput of patients while maintaining and improving patient satisfaction. The FLOW COORDINATOR will accomplish this by recording physician-directed patient history, procedures, and test results, improving the efficiency of patient care by assisting the physician with routine matters, and serving as an ambassador/liaison between the physician, the patient, and the ED staff.

Requirements

• Successfully complete Stanford’s Physician Coordinator Training and Orientation Program.
• Attend any required Stanford new-employee orientation sessions, complete all HIPAA/Compliance training and background/exclusion checks required, receive any vaccinations required, and sign all applicable confidentiality agreements and forms.
• Must possess significant medical terminology knowledge and medical thought process background.
• Demonstrated business communication skills, including the ability to write and type clearly and legibly (with solid knowledge of grammar and spelling).
• Ability to demonstrate computer knowledge and understanding of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Have the ability to interact pleasantly, cooperatively, and respectfully with patients, families, physicians and Emergency Department staff.
• Possess the ability to work effectively and maintain poise under stressful conditions.
• Ability to demonstrate customer service skills.
• Knowledge and understanding of an electronic medical record system and/or EPIC.
• Upper level knowledge of medical terminology.
• High School Diploma and/or GED equivalent
• Three (3) years of overall experience.

Nice To Haves

• Previous experience as medical scribe in an Emergency Department or EMT/Paramedics or experience in a healthcare educational program.

Responsibilities

• Record a physician-directed patient history of present illness (HPI), past medical history (PMH), family and/or social history and physical examination (PE), including pertinent positives and negatives.
• Record procedures and the results of laboratory tests and radiographic images.
• Improve the efficiency of patient care by assisting the physician with routine matters.
• Serve as an ambassador/liaison between the physician, the patient and the ED staff.
• Accompany the supervising physician during a patient’s history taking and examination.
• Record onto the ED electronic medical record (EMR) the details of the patient’s visit as directed by the physician.
• Assist the physician with researching and recording a patient’s PMH by assembling and reviewing nurse’s notes, EMS reports, referral notes from other health care facilities, and hospital records.
• Electronically Esign the record in addition to the physician’s signature.
• Advise the physician when test results are available, when a patient is ready for disposition, when a critical value has been flagged/reported, when a patient is ready for a procedure, and when there has been a delay in completion of ordered tests.
• Perform a “patient ambassador” function on behalf of the physician, checking to see if patients are comfortable, have had adequate pain relief, etc.
• Obtain blankets and pillows for patients, as well as nourishment (following approval by the physician or the patient’s nurse).
• Inform the physician if the patient has pain, nausea or any other condition or request that requires attention.
• Serve as a liaison between the physician and nurses, clinical associates and Health Unit Coordinators (HUCs) by forwarding messages between the parties.
• Assist with the discharge process by selecting and preparing the discharge instruction and follow-up FLOW COORDINATORP or Specialist Referral in EPIC.

Benefits

• Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families.
• Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other.
• C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions.
• Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
• You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination
• Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.
• Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above.
• People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.
• Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED