Patient Flow Coordinator - Referral Office

University Health Network • Toronto, ON

2d • CA$23 - CA$29 • Onsite

About The Position

As a member of the Division of Medical Oncology and Hematology, the Patient Flow Coordinator - Referral Office (PFC) is responsible for managing internal and incoming (external) referrals to Medical Oncology and Hematology. Working under the direction of the Manager, the PFC is responsible for the entire new patient intake process from initial referral to the first consult.

Requirements

• Completion of Grade XII or recognized equivalent - required
• Minimum of one (1) year related work experience - required
• Working knowledge of computer software applications preferably in a Microsoft Office environment
• Demonstrated commitment to client service and satisfaction
• Excellent interpersonal and listening skills
• Strong communication, organizational, time management and problem solving skills
• Strong judgment/decision making skills
• Ability to remain calm and composed when dealing with difficult people or situations
• Ability to work efficiently in a high-pressured environment with simultaneous demands
• Adheres to confidentiality policy for sensitive patient data and information
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Nice To Haves

• Completion of Medical Office Administration Program
• Completion of Medical Terminology Course(s) is an asset
• Previous experience working in a Health care environment - preferred
• Previous experience working with the Electronic Patient Record (EPR) or Pathways Healthcare Scheduling (PHS) - preferred

Responsibilities

• Register patients and update provider (referring, primary care) information in the electronic patient record
• Organize referral documents and communicate with triaging physicians
• Coordinate the scheduling of patient appointments including pulling patient clinic lists and reviewing booking calendars
• Answering patient queries and handling busy telephone activities
• Communicate effectively in person or by telephone with internal and external parties
• Perform cross-functional duties, as assigned or requested
• Perform other duties consistent with the job classification, as required.

Benefits

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED