Patient Financial Specialist
About The Position
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned numerous workplace excellence honors, including being named one of Modern Healthcare’s Best Places to work five times, and recognized by Newsweek for America’s Greatest Workplaces in Healthcare and for Women and Diversity. Forbes has acknowledged CoxHealth as one of the Best Employers for New Grads, and Healthcare Innovation has named it a Top Company to Work for in Healthcare. This role involves handling patient inquiries regarding medical bills, addressing concerns about charges, explaining billing statements, assisting with payment plans and payments, following up on outstanding balances, and resolving any billing discrepancies while maintaining a high level of Customer Service and adhering to HIPAA regulations. The specialist will respond to incoming calls from patients regarding billing questions, concerns about their statements and payments, and payment arrangements. They will clearly explain complex medical billing terms and break down charges on patient statements, investigate and address billing discrepancies, claim denials, or errors on patient accounts, and update patient information and billing details accurately within the billing systems. Additionally, they will provide information about insurance benefits, copays, deductibles, and out-of-pocket costs, and adhere to HIPAA privacy guidelines when handling patient medical information.
Requirements
- High School diploma or equivalent
- Excellent communication skills: Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner.
- Strong customer service ethic: commitment to providing excellent customer service to patients, even when dealing with difficult situations.
- Attention to detail: accuracy in date entry and handling sensitive patient information.
- Problem-solving Skills: Ability to identify and resolve billing issues efficiently
- Basic computer proficiency: familiarity with billing software and navigating electronic health records
- Understanding of medical terminology
- Excellent verbal and written communication skills
- Organized and attentive to detail
Nice To Haves
- 1 year business office experience
- 2 years customer service or prior experience with third party payers
Responsibilities
- Handling patient inquiries regarding their medical bills
- Addressing concerns about charges
- Explaining billing statements
- Assisting with payment plans and payments
- Following up on outstanding balances
- Resolving any billing discrepancies while maintaining a high level of Customer Service and adhering to HIPAA regulations
- Respond to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements
- Clearly explaining complex medical billing terms and break down charges on patient statements
- Investigate and address billing discrepancies, claim denials, or errors on patient accounts
- Update patient information and billing details and noting accurately within the billing systems
- Provide information about insurance benefits, copays, deductibles, and out of pocket costs
- Adhere to HIPAA privacy guidelines when handling patient medical information
Benefits
- Medical
- Vision
- Dental
- Retirement with Employer Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
