Patient Financial Specialist

CoxHealth • Springfield, MO

1d • Onsite

About The Position

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned numerous honors for workplace excellence, including being named one of Modern Healthcare’s Best Places to work five times, and recognized by Newsweek and Forbes for various workplace achievements. This role is responsible for completing work assignments efficiently to reduce outstanding accounts receivable. The Patient Financial Specialist will handle patient inquiries regarding medical bills, address concerns about charges, explain billing statements, assist with payment plans and payments, follow up on outstanding balances, and resolve billing discrepancies while maintaining a high level of customer service and adhering to HIPAA regulations. Key responsibilities include responding to patient calls about billing questions, concerns, statements, and payments; clearly explaining complex medical billing terms and charges; investigating and addressing billing discrepancies, claim denials, or errors; updating patient information and billing details accurately in billing systems; and providing information about insurance benefits, copays, deductibles, and out-of-pocket costs.

Requirements

• High School diploma or equivalent
• Excellent communication skills: Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner.
• Strong customer service ethic: commitment to providing excellent customer service to patients, even when dealing with difficult situations.
• Attention to detail: accuracy in date entry and handling sensitive patient information.
• Problem-solving Skills: Ability to identify and resolve billing issues efficiently
• Basic computer proficiency: familiarity with billing software and navigating electronic health records
• Understanding of medical terminology
• Excellent verbal and written communication skills
• Organized and attentive to detail

Nice To Haves

• 1 year business office experience
• 2 years customer service or prior experience with third party payers

Responsibilities

• Handling patient inquiries regarding their medical bills
• Addressing concerns about charges
• Explaining billing statements
• Assisting with payment plans and payments
• Following up on outstanding balances
• Resolving any billing discrepancies while maintaining a high level of Customer Service and adhering to HIPAA regulations
• Respond to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements
• Clearly explaining complex medical billing terms and break down charges on patient statements
• Investigate and address billing discrepancies, claim denials, or errors on patient accounts
• Update patient information and billing details and noting accurately within the billing systems
• Provide information about insurance benefits, copays, deductibles, and out of pocket costs
• Adhere to HIPAA privacy guidelines when handling patient medical information

Benefits

• Medical
• Vision
• Dental
• Retirement with Employer Match and more (20+ hrs/week)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED