Patient Financial Services Specialist

Embark Behavioral Health • Bakersfield, CA

3d

About The Position

The Patient Financial Services Rep is responsible for the process of collecting payments and managing A/R. The main responsibilities for this role include issuing invoices, A/R management of accounts, and customer service. This individual will ensure timely and accurate invoicing and collections occur. To ensure timely collections, this individual will work to collect a form of automated payment on file and store in the delegated portal.

Requirements

• Prior work experience in Accounts Receivable, preferable in a medical or behavioral-healthcare environment.
• Medical billing background a plus.
• Working knowledge of Windows-based applications, including Outlook, Word and Excel.
• Hands-on experience with accounting software and familiarity with MS Excel to include strong analytical skills.
• Strong and professional communication skills.
• Skilled in negotiation and problem-solving aptitude.
• Patience and ability to manage stress and maintain confidentiality.
• Excellent written and verbal communication skills.
• High School/GED required.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Conduct Patient Financial Responsibility calls to familiarize families with the invoicing process.
• Obtain a credit card or ACH on file for tuition invoices and copay/deductibles.
• Obtain a credit card on file for incidental charges.
• Ensure timely and accurate processing of invoices.
• Ensure timely collection of payments and keeping accurate records and reporting on collection activities.
• Email and correspond with customers via phone to follow-up on payments.
• Negotiate with clients in non-payment cases to resolve billing and customer credit issues.
• Ensure use of the collection policy while working to collect payments in a timely manner.
• Make recommendations on adjustments, refunds, and outside collection activity in alignment with company policy and procedures.
• Monitor assigned accounts to identify overdue payments; issue refunds on overpayments, process and review adjustments, and reduce delinquency.
• Maintain account status records and collection efforts in centralized note system.
• Partner with the billing team to ensure timely billing to third party payors.
• Engage in cash application process, making sure all cash receipts are applied accurately and timely.

Benefits

• Access to professional growth using our cutting-edge strategies and trainings with our exceptional leaders.
• Medical, Dental & Vision Insurance – Multiple plan options including PPO and HDHPs with HSA eligibility and company contributions.
• Paid Parental Leave – Up to 6 weeks fully paid for exempt employees and 4 weeks for non-exempt.
• Life & Disability Coverage – Company-paid life, AD&D, and long-term disability; voluntary life and optional short-term disability available.
• 401(k) with Company Match – Retirement savings with matching contributions after eligibility period.
• PTO & Holidays – Competitive PTO accrual plans and paid holidays throughout the year.
• Employee Assistance Program (EAP) – Free, confidential support for life’s challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED