Patient Financial Services Team Lead

St. Tammany Parish Hospital • Madisonville, LA

17h

About The Position

At St. Tammany Health System, the Patient Financial Services Team Lead monitors accounts receivable (A/R) staff activities to ensure accurate and timely filing and follow-up. The role works with payers to resolve recurring issues involving denials or contract compliance; determines appropriate responses or corrective actions to denials, including coordinating assistance from other departments or staff; analyzes data to identify opportunities to reduce denials and improve the revenue cycle; and reports trends to a supervisor. The Team Lead also oversees training for new employees in the assigned area.

The position is scheduled for 40 hours per week. It requires good physical health and may involve standing, sitting, or walking for extended periods, as well as lifting at least 20 pounds. St. Tammany Health System is located in Covington, Louisiana.

Requirements

• High school graduation or equivalent.
• At least 6 months of demonstrated experience in billing and A/R management for all payors.
• Attention to detail and ability to apply critical-thinking and problem-solving skills.
• Ability to independently handle complex issues with minimal supervisor involvement.
• Ability to prioritize, organize, and monitor multiple tasks.
• Clear and concise oral and written communication skills.
• Ability to exercise sound judgment within established guidelines.
• Ability to maintain cooperative working relationships with other departments.
• Ability to use Microsoft Office in performing duties and responsibilities.
• Good physical health; able to stand, sit, or walk for long periods and lift at least 20 pounds.

Nice To Haves

• AAHAM Certification preferred but not required.

Responsibilities

• Monitor A/R staff activities to ensure accurate, complete, and timely filing and follow-up.
• Work with payers to resolve recurring denial or contract-compliance issues.
• Determine appropriate responses or corrective actions to denials, including identifying assistance needed from other departments or staff.
• Analyze collected data and identify opportunities to reduce denials and improve the revenue cycle.
• Report trends to a supervisor.
• Oversee training of new employees in the assigned area.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED