Patient Financial Services Supervisor

UnitedHealth Group•Plymouth, MA

11h•$49,700 - $88,800•Onsite

About The Position

Under direct supervision of the Regional Manager of Patient Financial Services, oversees and maintains the daily business operations in a small to medium size practice including check-in, cash handling and patient collections to ensure that organizational and financial objectives are supported. Responsible for reviewing financial metrics and compliance reports to ensure adherence to compliance and business objectives and customer service standards. Schedule: FT, 40 hours / week. Monday – Friday, will work an 8-hr shift. Schedule will be determined by manager upon hire to support business operations. Location: 36 at Five Shops Way, Plymouth, MA. Position supports two locations. Travel will be required within region to support business operations.

Requirements

High School Diploma/GED
2+ years of healthcare experience (including knowledge of insurance concepts, coverage and administration processes)
Access to reliable transportation and valid US driver’s license
Excellent interpersonal skills are needed with the ability to interact effectively with patients and medical professionals at all levels
Ability to work and make decisions, exercising sound, discerning judgement in a fast-paced environment
Ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications
Ability to work in a busy office environment with frequent interruptions

Nice To Haves

Strong computer skills including electronic medical record and billing system, Microsoft Office and Excel familiarity
Supervisory or team lead experience

Responsibilities

Coordinates daily departmental operations, ensuring customer service standards are met. Ensures adequate coverage within department. Understands and achieves a high level of competence in all support staff roles acting in a staffing role and providing coverage as needed
Is proficient in business area content specific to business operations including insurance, billing, collections, referral and cash handling policies and procedures. Maintains a thorough understanding of check-in process, missing charge reports, and cash handling and reconciliation procedures. Serves as liaison to other areas in issue and process resolution. Involves Regional Manager when clarification is needed and keeps supervisor informed of progress
Assists the Regional Manager with implementation of new operational and business procedures and systems in accordance with established guidelines. Monitors staff understanding of procedures and performs quality checks using available reporting to ensure that new processes are implemented correctly. Provides updates to management on status of implementation process
Reviews financial and quality reports from Regional Manager and provide feedback and performance management to staff as needed to address deficiencies and meet financial goals for co-pay and patient balance collections including returned mail, insurance card scans, waiver forms and referral management
Acts as a primary contact for patient inquiries, collections, problems and complaints. Refers interdepartmental and clinical issues to appropriate resources. Meets with patients to provide financial counseling, collections and coordinates interdepartmental compliance with patient financial collection procedures
Engages with site level leadership to communicate financial strategies, goals and objectives to optimize revenue. Collaborates across departments to support efficient patient throughput and optimal patient experience
Works with Cash Management to ensure cash handling protocols and procedures are met
Works with staff to minimize cash reconciliation issues and is primarily responsible for resolving Daily Cash Reconciliation reporting variances
Interviews, selects, orients and trains employees; prepares and delivers performance reviews. Performs employee corrective actions up to and including terminations
Schedules staff, resolves timesheet and payroll issues for staff
Assures assigned areas conform to standards of appearance and that the work area is neat, clean and adequately stocked with patient materials and forms as needed
Responsible for ordering supplies as needed
Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information
Supervises small to medium groups of non-clinical nonexempt staff, without any subordinate leads or supervisors. Carries out supervisory responsibilities within areas of responsibility in accordance with the organization's policies and applicable laws. Provides direction and support to staff to assure departmental effectiveness and efficiency. Responsibilities include interviewing, selecting, orienting and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; reviewing personnel actions of subordinates and addressing complaints and resolving problems
Performs all job functions in compliance with applicable federal, state, local and company policies and procedures
Perform other duties as assigned