Patient Financial Services Specialist

Howard Brown Health•Chicago, IL

1d•Onsite

About The Position

Under the direct guidance of the Billing Manager, the Patient Financial Services Specialist assists with the revenue cycle process, helps resolve patient and insurance billing issues, and communicates with internal staff regarding billing activities.

Requirements

Minimum high school diploma or GED required
At least two years of experience in healthcare billing setting
Strong technology proficiencies in electronic medical records and Microsoft Office.
Must have solid knowledge of billing and financial concepts.
Strong analytical and critical thinking skills required.
Capable of making timely, independent decisions in an administrative setting.
Highly organized with coordinator background helpful.
Polished oral, written and interpersonal communications skills required to provide timely and exceptional customer service to patients and internal staff
Requires ability to speak audibly and listen actively.
Requires ability to use computers, telephones and other office equipment.
Requires ability to sit for extended periods of time.
May require occasional bending and lifting up to 25 pounds.
May require periodic travel.

Responsibilities

Assist the Billing Manager with resolving claim errors in Avality (clearinghouse)
Assist billing team in obtaining insurance information from behavioral health patients and conducting a detailed benefit and eligibility verification of insurance benefits
Assist billing team with answering and resolving patients’ questions and concerns regarding third-party laboratory bills and clinic bills
Assist billing team in reviewing and managing patient and insurance Accounts Receivable (A/R)
Assist billing team in ensuring charges are submitted in a timely manner
Assist billing team in auditing sliding fee applications to ensure that patients were assessed at the appropriate sliding fee scale
Assist billing team in obtaining and verifying proof of income and sliding fee applications for uninsured patients
Assist billing team in auditing sliding fee applications to ensure that patients were assessed at the appropriate sliding fee scale copay
Serve as resource for questions from PSR and Call Center staff relating to revenue cycle processes
Performs other duties as assigned

Benefits

Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
BCBS HMO, PPO, and PPO Select Plans
BCBS Dental
BCBS Vision
3-weeks paid vacation and 1-week of personal time
12 accrued sick days per year
10 paid holidays, including Juneteenth
PTO Exchange allows employees to turn unused PTO into liquid assets
401k program with up to 5% employer match after 90 days
Employer-paid basic life insurance valued at one times the annual salary
Voluntary Life and AD&D, and Short-term and Long-term disability
Pre-tax commuter and parking benefit account
Flexible Spending Accounts for healthcare and dependent care
Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
Employee Assistance Program with 5 employer-paid counseling sessions
50% off at Brown Elephant Resale Shops and discounts at local businesses