Patient Financial Recovery Specialist

Firstsource

13d

About The Position

The Patient Financial Recovery Specialist provides customer service to hospital patients with questions about their accounts and assists them in resolving account balances. The role handles inbound and outbound patient calls, supports payment and insurance processes, screens patients for financial assistance, and resolves other account issues. Specialists work across multiple software systems, maintain accurate account notes, and meet daily and monthly performance goals. The work is performed in a call center office and/or virtual work environment.

Requirements

High school diploma or equivalent required.
Ability to effectively work and communicate with coworkers, patients, and outside agencies.
Ability to present oneself courteously and professionally.
Ability to stay on task with limited supervision.
Initiative and creativity in fulfilling job responsibilities.
Excellent organization and time management skills.
Ability to prioritize multiple tasks in a busy work environment.
Reliability in task completion and follow-up.
Proficient PC and Microsoft application knowledge.
Ability to type 30–40 words per minute.
Ability to sit for extended periods of time.

Nice To Haves

Previous customer service or call center experience preferred.
One to three years of revenue cycle healthcare experience preferred.

Responsibilities

Handle inbound calls from patients and make outbound calls through an automated dialer system.
Assist patients with their accounts, including requesting balance payments, setting up payment arrangements, taking and processing payments over the phone, identifying and gathering new insurance information, entering insurance information into the client’s host system, screening for financial assistance, answering questions, and resolving account issues.
Maneuver between several different software systems.
Verify insurance and follow up on pending insurance based on client direction.
Maintain accurate and up-to-date information in account notes.
Meet specified daily and monthly goals, including accounts worked, dollars collected, time on the dialer, and management-assigned objectives.
Maintain confidentiality of account information.
Follow policies and procedures in the Employee Handbook and Employee Code of Conduct.
Maintain awareness of and participate in the Corporate Compliance Program.
Maintain a neat and orderly environment.
Assist with other projects as assigned by management.