Patient Financial Navigator

MultiCare Health System•Spokane, WA

6d•Onsite

About The Position

The Patient Financial Navigator assists patients and families in accessing financial resources. The role evaluates financial situations in accordance with regulatory requirements while maintaining patient confidentiality and dignity, and uses strong communication skills to help patients navigate insurance coverage, treatment costs, and financial assistance. The position is full-time (1.0 FTE) on an evening schedule from 3:00 p.m. to 11:30 p.m. at MultiCare Deaconess Hospital.

Requirements

Be certified as an Application Counselor (CAC) within 90 days of employment.
Have at least three years of experience in healthcare collections, financial counseling, insurance benefit verification and/or precertification, third-party payors, Medicaid case work, or billing.

Nice To Haves

Completion of a medical terminology course or proficiency in medical terminology is preferred.

Responsibilities

Explain insurance coverage, treatment costs, and financial assistance opportunities to patients, relatives, or patient representatives.
Provide expertise and education about Medicaid eligibility, Social Security Disability, and available government programs.
Complete accurate patient registrations in accordance with organizational policies, procedures, and federal and state regulatory requirements, providing a patient-friendly experience.
Conduct comprehensive bedside or telephone interviews to obtain demographic information, insurance data, and third-party liability information.
Complete required regulatory or policy forms, including Medicare, L&I, and some commercial payor forms, and obtain required signatures by mail or during registration.
Provide patient liability information and collect point-of-service payments according to departmental guidelines, including copayments, deductibles, coinsurance, deposits, and outstanding balances.