Patient Financial Counselor - Clarkson Tower

The Nebraska Medical Center•Omaha, NE

19d

About The Position

Serves as a financial steward for patients and the organization, primarily supporting hospital clinics and designated outpatient areas. Screens accounts, handles referrals, identifies patients’ financial needs, and helps patients meet their financial obligations. Verifies insurance eligibility and benefits, collects co-payments, and facilitates identification of available coverage—including Medicaid, Marketplace, and disability applications—or completion of financial applications. Prepares cost estimates, arranges payment plans, and follows pre-payment guidelines. Provides expertise in routine third-party reimbursement and responds to insurance and patient inquiries verbally and in writing.

Requirements

At least three years of healthcare and/or insurance/third-party reimbursement experience, or three years of administrative customer service experience.
High school education or equivalent.
An associate’s degree in business administration, healthcare, or a related field, or an equivalent combination of education and experience; one year of education equals one year of experience.
Knowledge of hospital and/or professional revenue cycle processes.
Ability to work with a diverse customer base through effective verbal and written communication.
Multitasking and problem-solving abilities.
Knowledge of computer-based programs, including Microsoft Word and Excel.
Strong verbal and written communication skills.
Strong organizational skills and aptitude for detail-oriented work.
Ability to type at least 45 words per minute with 95% accuracy.

Nice To Haves

Prior experience with both hospital and physician revenue cycle, billing, and Epic systems.
Certification through a hospital or professional revenue cycle organization.
Membership in a hospital or professional revenue cycle organization.

Responsibilities

Screen accounts and handle referrals to identify patient financial needs.
Assist patients with requirements for meeting their financial obligations to the organization.
Verify insurance eligibility and benefit information.
Collect co-payments and facilitate identification of available coverage, including Medicaid, Marketplace, and disability applications, and/or the financial application process.
Complete cost estimates and set up payment arrangements.
Follow guidelines associated with the pre-payment process.
Provide expertise in routine third-party reimbursement.
Respond to insurance and patient inquiries, verbally or in writing.