Patient Financial Counselor
OrthoIllinois•Rockford, IL
•Onsite
About The Position
The Patient Financial Counselor is responsible for performing patient account management, including working a custom spreadsheet; using Artera to send pre-collect messages; taking incoming calls to the queue line; making outgoing collection calls; collecting and posting patient payments; setting up patient payment plans; queuing accounts for pre-collection; adjusting balances to hard collection.
Requirements
- High School Diploma or GED
- A minimum of one year of experience in a similar position and/or performing similar tasks
- Working knowledge of Microsoft and Google Suites
- Familiar with EMR systems
Responsibilities
- Responds professionally to patient account inquiries about account questions, portal access, collection questions and redirecting clinical questions, appointment questions, etc
- Works an assigned phone schedule so that the patient queue line has appropriate coverage
- Processes phone payments completing the credit card transaction and posting the payment to the patient's account
- Posts patient payments by their assigned alpha split
- Establishes payment plans according to OrthoIllinois policy; creates and sends plan paperwork
- Reviews accounts for payment plans, claims not in payment plan and account not in payment plan and fixes as needed
- Moves patient credits as needed
- Sends pre-collection messages using Artera
- Identifies and reviews accounts for pre-collection/hard collection and adjusts uncollectable accounts using the appropriate adjustment code
- Prints and mails account itemizations when requested
- Reports patient payments received that are for account balances at the collection agency
- Logs all conversations with patients in the HUB note of the account
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
