Patient Financial Counselor

OneOncology•Columbia, TN

4d•Onsite

About The Position

The Patient Financial Counselor works under the direct supervision of the Patient A/R Manager and provides financial counseling services including patient benefits, out of pocket responsibility, payment arrangements and financial assistance. Excellent customer skills required to interact with patients in a compassionate manner to ensure they understand their financial liabilities and available payment.

Requirements

High school diploma or equivalent required
Minimum of 3 years of experience working with financial counseling and/or AR collections, preferably in an Oncology healthcare setting
Expertise in insurance policies and regulations related to medical billing

Nice To Haves

Bachelor’s degree preferred
Radiation Oncology/Proton experience a plus

Responsibilities

Educate patients about their insurance coverage and benefits, including deductible, copay, coinsurance and estimated out of pocket costs.
Determine patient financial ability to pay.
Provide financial counseling services regarding payment arrangements and financial assistance for uninsured and underinsured patients by phone or in person.
Make determinations on financial assistance applications based on current Federal Poverty Levels and established policies.
Obtain information and signatures on financial assistance program applications and route to appropriate teams in a timely manner for optimal financial turn-around.
Set up, maintain and edit payment arrangements on account when established.
Refer patients as appropriate to outside social services organizations.
Properly documents all account activity in Patient Management and Electronic Medical Record systems.
Assist patients with questions regarding their accounts, insurance coverage and/or patient assistance needs in a skillful manner using appropriate etiquette.
Answer patient calls and requests promptly and efficiently.
Return all messages within 24 hours.
Assist patient balance collectors with Inbound call volume.
Maintain patient confidentiality at all times.
Communicates with front office staff, clinical staff, and patient accounting regarding scheduling, patient treatment and financial counseling needs.
Follows Policy & Procedure parameters as outlined by management to ensure standardization of function.
Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.