INTERNAL ONLY - Patient Financial Counselor
About The Position
The Patient Financial Counselor supports the Action Behavior Centers, LLC Revenue Cycle Management team and reports to the Payment Posting Manager. The role communicates financial obligations to patients and their families by reviewing verified insurance benefits, establishing expectations for patient financial responsibility, explaining the billing process, and setting up monthly payment plans. The counselor schedules meetings with new patients and existing patients whose insurance coverage has changed, helps families understand their benefits and billing obligations, confirms demographic and contact information, and assists with patient portal setup and payment functions. The position also supports charity care applications and responds to Coordination of Benefits issues. The counselor communicates with families professionally and sensitively, protects confidential information, and follows HIPAA privacy regulations.
Requirements
- High school diploma required.
- Two years of experience related to the specified duties and responsibilities.
- Ability to manage high volumes of work and independently organize and maintain a schedule.
- Effective oral and written communication skills.
- Strong interpersonal and communication skills, including the ability to work effectively with a wide range of constituencies in a diverse community.
Nice To Haves
- Bachelor’s degree in Business, Management, or a related area, or current enrollment in a similar program.
- Understanding of the Revenue Cycle Management process.
Responsibilities
- Schedule meetings with new patients and existing patients whose insurance coverage has changed to discuss the impact of ABC policy on their patient responsibility.
- Review verified benefits with families, including the Maximum Out of Pocket and expected treatment-related financial responsibility.
- Explain how insurance is billed and how the patient billing process works.
- Confirm patient demographic data and primary contact information, including phone, email, and address.
- Assist families with Central Reach patient portal setup, notification settings, and payment functions.
- Review family obligations when employment or insurance coverage changes.
- Confirm completion and submission of charity care applications and required supporting documentation.
- Contact patients about Coordination of Benefits issues raised by the RMC team or payors.
- Communicate with families courteously and professionally, with sensitivity to their individual needs.
- Receive and place telephone calls skillfully using appropriate language.
- Handle telephone requests courteously and accurately, respect confidentiality, and comply with HIPAA privacy regulations.
- Perform miscellaneous job-related duties as assigned.
Benefits
- 10 days of PTO, 10 paid holidays, and 2 flex days, with additional time available with tenure.
- Employer contributions toward student loan repayment.
- Maternity/paternity award of up to $3,000 and childcare FSA options.
- DoorDash Pass and a regional Night of Honors.
- Up to $600 in student loan repayment options and tuition discounts.
- Professional development opportunities.
- Leadership opportunities and opportunities to take on more responsibilities.
- 401(k) retirement plan with company matching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
