INTERNAL ONLY - Patient Financial Counselor

ABC • Austin, TX

11d

About The Position

The Patient Financial Counselor supports the Action Behavior Centers, LLC Revenue Cycle Management team and reports to the Payment Posting Manager. The role communicates financial obligations to patients and their families. Its primary goal is to review verified insurance benefits with families, establish expectations for patient financial responsibility, explain the billing process, and set up monthly payment plans.

Requirements

• High school diploma required.
• Two years of experience related to the specified duties and responsibilities.
• Ability to manage high volumes of work and independently organize and maintain a schedule.
• Ability to communicate effectively, orally and in writing.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

Nice To Haves

• Bachelor’s degree in Business, Management, or a related area, or current enrollment in a similar program.
• Understanding of the revenue cycle management process.

Responsibilities

• Schedule meetings with new patients and existing patients whose insurance coverage has changed to review the impact of ABC policy on their financial responsibility.
• Review verified benefits with families, including the Maximum Out of Pocket and expected financial responsibility for treatment.
• Explain how insurance will be billed and how the patient billing process works.
• Confirm patient demographic data and primary contact information, including phone number, email, and address.
• Assist families with Central Reach patient portal setup, notification settings, and payment functions.
• Review family obligations when employment or insurance coverage changes.
• Confirm completion and submission of charity care applications and required supporting documentation.
• Contact patients about Coordination of Benefit issues based on communication from the RCM team or payors.
• Communicate with families courteously and professionally, with sensitivity to individual needs.
• Receive and place telephone calls skillfully and use appropriate language.
• Handle telephone requests courteously and accurately, respect confidentiality, and follow HIPAA privacy regulations.
• Perform miscellaneous job-related duties as assigned.

Benefits

• 10 days of PTO, 10 paid holidays, and 2 flex days, with additional time based on tenure.
• Employer contributions toward student loan repayment.
• Maternity/paternity award of up to $3,000.
• Flexible Spending Account options for childcare.
• DoorDash Pass.
• Regional Night of Honors.
• Up to $600 in student loan repayment options and tuition discounts.
• Professional development opportunities.
• Leadership opportunities.
• 401(k) retirement plan with company matching.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED