Patient Financial Counselor

Sunrise Group

11d • $26 - $28 • Remote

About The Position

Sunrise Group is seeking a detail-oriented and experienced Patient Financial Counselor to join its remote Revenue Cycle Management team. The role supports the full billing cycle, with a focus on accurate billing, clean claims, timely reimbursement, and compliance. The counselor responds to patient questions about balances, statements, charges, and insurance coverage; collects payments and follows up on outstanding accounts; manages payment plans; processes authorized medical records requests; and documents interactions in the billing system. The role also collaborates with revenue cycle colleagues to resolve account issues, escalates complex cases, and identifies trends that could improve patient communications and processes. Patient privacy and compliance with HIPAA and company standards are essential.

Requirements

• At least 5 years of experience in medical billing and coding within a healthcare setting.
• Experience in collections, including patient balance collections.
• Experience in a customer service role, including handling sensitive or frustrated callers with patience and professionalism.
• Exceptional verbal and written communication skills.
• Strong problem-solving skills and ability to research and resolve account issues independently.
• Excellent organizational skills and ability to manage multiple accounts, deadlines, and follow-ups.
• Comfort with billing and practice management systems, email, and spreadsheets, and ability to learn new tools quickly.
• Working knowledge of HIPAA and patient privacy requirements.
• Empathy, patience, and a genuine desire to help patients.
• Genuine interest in sleep, health, and helping people understand and improve their well-being.

Nice To Haves

• Experience in Sleep Medicine and/or DME billing.
• Bilingual English/Spanish.

Responsibilities

• Respond to patient inquiries about account balances, statements, and charges by phone, email, and secure messaging.
• Explain insurance coverage and benefits, including deductibles, copays, coinsurance, explanations of benefits, and patient responsibility for services and equipment.
• Collect patient payments and follow up on outstanding patient accounts.
• Set up, document, and monitor payment plans; follow up on missed or late payments and adjust plans according to company policy.
• Process medical records requests from patients and authorized parties, verifying authorization and following HIPAA requirements.
• Collaborate with billing, accounts receivable, and other revenue cycle teams to research and resolve account issues, escalating complex cases when appropriate.
• Document patient interactions clearly and completely in the billing system.
• Identify recurring questions or trends in patient inquiries and share feedback to improve statements, communications, and processes.
• Protect patient privacy and follow HIPAA and company compliance standards.

Benefits

• Comprehensive health benefits, including medical, dental, and vision.
• Free One Medical membership.
• 401(k) with company match.
• 20 days of PTO, 10 paid holidays, and 80 hours of paid sick leave.
• Monthly phone and internet stipend.
• Annual team offsite.
• Meaningful work that directly improves people's lives.
• Opportunity to be part of an international team across the US, France, and Belgium.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed