Patient Financial Counselor, Full Time (9a-5p), Morristown, NJ
Atlantic Health System•Morristown, NJ
•$21 - $35•Onsite
About The Position
Responsible for providing financial assistance services to patients and family members. Handles inquiries from patients regarding the eligibility for Medicaid. Assists applicants with required paperwork, eligibility requirements and counseling on Medicaid guidelines. Collects money owed from patients and third-party payers to ensure timely recovery of the outstanding accounts receivable.
Requirements
- High School Diploma or equivalent.
- 2+ years of work experience in customer service or relevant fields.
Responsibilities
- Takes inbound calls and makes outbound follow-up calls
- Works assigned follow-up work queues
- Obtains and documents patient demographic/financial information
- Screens patient for NJ Medicaid/Charity Care programs and completes the application for submission to the State/County
- Follows up with patient or family members to complete the NJ Medicaid/Charity Care application
- Processes incoming mail received from patients
- Completes presumptive eligibility (PE) for eligible patients
- Verifies insurance eligibility when applicable. Inform patients of payment options and financial assistance opportunities.
- Collects deposits for Self-Pay patients when applicable
- Advocates for patients by negotiating payment arrangements.
- Prepares payment estimates based on treatment plans and insurance information such as deductibles, co-pay, etc.
- Handles complex issues and problems and refers only the most complex issues to higher-level staff.
- Provides leadership, coaching, and/or mentoring to a subordinate group.
- Performs other related duties as assigned.
Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
