Patient Financial Counselor – Bilingual Spanish
About The Position
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. This is a fully remote role for candidates residing within Metro Vein Centers’ active operating states. We’re seeking a bilingual, patient-focused Senior Patient Financial Counselor to help patients better understand their insurance coverage, expected costs, and available payment options before receiving care. In this role, you’ll speak directly with patients to verify benefits, explain out-of-pocket responsibilities, answer billing-related questions, and help resolve financial concerns with empathy and accuracy. You’ll also partner closely with our insurance verification, authorization, and revenue cycle teams to ensure patients are financially cleared and prepared for their visits. This position is ideal for candidates with experience in healthcare billing, insurance verification, patient access, financial counseling, medical call centers, or revenue cycle operations who enjoy helping patients navigate complex insurance and payment questions.
Requirements
- 2–3+ years of experience in healthcare billing, insurance verification, patient financial counseling, revenue cycle, or patient access operations
- Strong understanding of insurance verification, benefits review, and patient financial responsibility
- Comfortable explaining medical billing and insurance information to patients in a clear, supportive manner
- Experience working within payer portals, EMR systems, and healthcare workflows
- Excellent communication and customer service skills with the ability to de-escalate patient concerns professionally
- Strong attention to detail and documentation accuracy
- Ability to work independently in a remote environment while collaborating across teams
- Bilingual in English and Spanish required
- High school diploma or equivalent (GED) required
Nice To Haves
- Experience with Athena Practice / Centricity
- Previous experience in a healthcare call center or centralized business office environment
- Familiarity with front-end revenue cycle processes including authorizations, referrals, and financial clearance
- Experience using Excel, Google Sheets, or reporting dashboards
Responsibilities
- Verify insurance eligibility, benefits, and network participation
- Explain deductibles, copays, coinsurance, and estimated out-of-pocket costs to patients
- Answer patient billing and insurance questions by phone with professionalism and empathy
- Help patients understand payment plans, self-pay options, and financial assistance programs
- Document benefit details and patient conversations accurately within Athena
- Partner with authorization, billing, and clinical teams to resolve insurance or payment issues
- Support escalated patient concerns related to billing or insurance coverage
- Help identify workflow improvements that reduce denials and improve the patient experience
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off (PTO) + Paid Company Holidays
- Company-Paid Life Insurance
- Short-Term Disability Insurance
- Employee Assistance Program (EAP)
- Career Growth & Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
