Patient Financial Counselor
About The Position
We are seeking a knowledgeable and compassionate Patient Financial Counselor to help patients understand their insurance benefits and financial responsibilities. The role includes insurance verification, financial counseling, upfront collections, payment arrangements, and maintaining accurate patient financial records. The ideal candidate has financial counseling and collections expertise and demonstrates compassion, empathy, patience, and emotional intelligence when assisting patients in a behavioral health environment. Three years of collecting experience is required; five years is preferred. This is an onsite role with one of two schedules: Sunday–Thursday or Tuesday–Saturday, 6:00 a.m.–2:30 p.m.
Requirements
- High school diploma or equivalent required.
- At least 3 years of experience in healthcare financial counseling, patient access, billing, or a related field required.
- Three years of collecting experience required.
- Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required.
Nice To Haves
- Five years of collecting experience preferred.
Responsibilities
- Verify insurance benefits and audit admission paperwork for accuracy and completeness.
- Review and update patient demographic and insurance information in the patient accounting system.
- Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
- Collect deductibles, copays, coinsurance, and other patient balances.
- Complete financial assistance applications and verify income and expense documentation.
- Prepare charity care and administrative adjustment requests, and arrange payment plans as needed.
- Maintain collection, charity, and adjustment logs and review activity with leadership.
- Analyze account information and take appropriate action to support timely payment and reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
