Patient Financial Counselor - PACE

Providence • Renton, WA

6d

About The Position

A Patient Financial Counselor in the Program for All-Inclusive Care of the Elderly (PACE) manages financial aspects of care for participants over age 55 who are medically frail but are able to remain in the community through PACE services. The role works directly with participants, their legal representatives, and financial stakeholders to support timely payments, coordinate with representative payee businesses during participant transitions, and address complex financial problems through critical thinking and problem-solving.

The counselor provides excellent customer service and serves as a key contact for participants and families, guiding them through initial and ongoing Medicare, Medicaid, and PACE eligibility. Providence PACE supports older adults in living as healthily and independently as possible in the community through clinics, home visits, and other services. This position travels to see participants in the Washington state PACE service area.

Requirements

• Two years of customer service experience with data analysis experience, preferably in healthcare.

Nice To Haves

• Bachelor’s degree in Social Work or a finance-related field.
• Three or more years in a customer service role.

Responsibilities

• Manage financial aspects of care for PACE participants.
• Work with participants, legal representatives, and financial stakeholders to support timely payments.
• Collaborate with representative payee businesses to facilitate smooth participant transitions.
• Address complex financial problems using critical thinking and problem-solving.
• Provide customer service and serve as a key contact for participants and their families.
• Guide participants through initial and ongoing Medicare, Medicaid, and PACE eligibility.
• Travel to see participants in the Washington state PACE service area.

Benefits

• Best-in-class benefits designed to support employees and their families in staying well, growing professionally, and achieving financial security.
• Paid time off and health and welfare benefit plan offerings are mentioned, with availability potentially varying based on employment circumstances.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed