Patient Financial Counselor BH / PAS BHTH Registration

Hartford HealthCare • Farmington, CT

3d

About The Position

The Patient Financial Counselor, Behavioral Health Services, is responsible for assisting patients and families in understanding and managing the financial obligations of their care. This includes insurance verification, benefits education, financial screening, and the establishment of payment plans. The counselor serves as a liaison between patients, clinical teams, and billing departments to ensure transparency and timely resolution of financial matters related to behavioral health treatment services. To ensure the behavioral health network is aligned with the No Surprise Act and provides transparency with out-of-pocket costs.

Requirements

• Minimum: High School diploma
• Minimum: Three years of experience in medical billing, patient financial services, or healthcare finance with experience in behavioral health strongly preferred
• Working knowledge of commercial and government insurance programs (Medicaid, Medicare)
• Strong understanding of HIPPA regulations and confidentiality
• Excellent interpersonal and communication skills with the ability to explain complex financial concepts
• Detail oriented with strong organizational and time management skills
• Proficient in electronic medical record systems

Nice To Haves

• Preferred: Associate’s degree in finance, healthcare administration, or related field preferred
• Preferred: Five years of experience in medical billing, patient financial services, or healthcare finance with experience in behavioral health strongly preferred
• Preferred: Bilingual

Responsibilities

• Verify patient insurance coverage and eligibility for behavioral health services.
• Explains insurance benefits, coverage limitations and out-of-pocket costs to patients and families, and provides impactful customer service in sensitive and confidential situations.
• Conducts financial screenings and assesses patients’ ability to pay using standardized guidelines.
• Assists patients in applying for financial assistance programs, payment plans, if applicable.
• Serves as a resource for clinical staff regarding insurance related issues and changes in coverage criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED