Patient Access - Registration (PAS)

CUYUNA REGIONAL MEDICAL CENTER•Crosby, MN

1d•Onsite

About The Position

The Patient Access Specialist-Registration role primarily involves processing patient registrations accurately and efficiently, ensuring all pertinent data is collected at the point of entry. This position requires constant engagement with patients and their representatives, handling sensitive information with discretion and adhering to privacy protocols. Challenges include navigating high-stress situations and managing complex data under tight deadlines. The specialist collaborates closely with billing, coding, and other registration staff to enhance registration accuracy and address discrepancies. A typical day involves multitasking between direct patient interactions, document management, and intra-departmental communication, all aimed at maximizing both operational efficiency and patient satisfaction. In Hospital Admitting at CRMC, the team is the first point of contact for patients, ensuring every patient encounter is smooth, accurate, and stress-free. This role sets the tone for the patient’s entire healthcare journey, helping them feel supported, informed, and cared for from the very start. The team adapts and thrives in a fast-paced, ever-changing environment, navigating insurance verifications, scheduling changes, and unexpected patient needs while providing compassionate customer service. The department operates on the belief that a positive attitude, teamwork, and flexibility make all the difference, fostering a strong sense of family among coworkers.

Requirements

Successful completion of data entry and clerical assessments administered by Cuyuna Regional Medical Center Staff
Ability to work independently
Excellent communicator with strong interpersonal skills
Customer service focused and professional
Detail-oriented with accurate data entry skills
Resilient and adaptable multitasker
Discreet with sensitive patient information
Familiar with medical terminology and systems
Resourceful with strong problem-solving ability

Responsibilities

Processing patient registrations accurately and efficiently
Ensuring all pertinent data is collected at the point of entry
Engaging constantly with patients and their representatives
Handling sensitive information with discretion and adhering to privacy protocols
Navigating high-stress situations and managing complex data under tight deadlines
Collaborating closely with billing, coding, and other registration staff to enhance registration accuracy and address discrepancies
Multitasking between direct patient interactions, document management, and intra-departmental communication
Ensuring every patient encounter is smooth, accurate, and stress-free
Setting the tone for the patient’s entire healthcare journey, helping them feel supported, informed, and cared for from the very start
Adapting and thriving in a fast-paced, ever-changing environment
Navigating insurance verifications, scheduling changes, and unexpected patient needs
Providing compassionate customer service