Patient Access - Scheduling (PAS)

CUYUNA REGIONAL MEDICAL CENTER•Crosby, MN

1d•Onsite

About The Position

The Patient Access Specialist-Scheduling at Cuyuna Regional Medical Center (CRMC) plays a vital role in orchestrating patient interactions with healthcare services through meticulous appointment scheduling and documentation. This position serves as the primary line of communication between patients, healthcare providers, and various clinic departments, ensuring a seamless flow of information and coordination. The role involves managing a high volume of information and multitasking under pressure, while maintaining a high standard of customer service and accuracy. Collaboration is key, as the specialist works closely with medical staff, insurance providers, and other departments to verify information and facilitate patient care continuity. The role demands flexibility and adaptability, responding efficiently to changing patient needs and clinic demands. The Clinic Scheduling team works behind the scenes to ensure every patient is seen, every provider’s time is maximized, and the clinic operates as seamlessly as possible. This requires attention to detail and the flexibility to adjust in real-time, all while following established workflows to ensure accuracy and efficiency in clinic schedules. Whether it's creating a visit to establish care, accommodating urgent appointment requests, or handling unexpected disruptions, the team manages every schedule (and reschedule) with precision, adapting to changes while ensuring a positive and professional experience for every patient.

Requirements

Excellent communicator with strong interpersonal skills
Customer service focused and professional
Detail-oriented with accurate data entry skills
Resilient and adaptable multitasker
Discreet with sensitive patient information
Familiar with medical terminology and systems
Resourceful with strong problem-solving ability

Nice To Haves

Completion of Health Care Administrative Specialist or similar program or comparable experience in a health care facility
High School Diploma or equivalent

Responsibilities

Orchestrate patient interactions with healthcare services through meticulous appointment scheduling and documentation.
Serve as the primary line of communication between patients, healthcare providers, and various clinic departments.
Ensure a seamless flow of information and coordination of healthcare services.
Manage a high volume of information and multitask effectively under pressure.
Maintain a high standard of customer service and accuracy.
Collaborate closely with medical staff, insurance providers, and other departments to verify information and facilitate patient care continuity.
Respond to changing patient needs and clinic demands efficiently.
Ensure that every patient is seen and every provider’s time is maximized.
Ensure the clinic operates as seamlessly as possible by managing schedules with precision.
Adjust in real-time to changes while following established workflows to ensure accuracy and efficiency in clinic schedules.
Create visits to establish care, accommodate urgent appointment requests, and handle unexpected disruptions.