Patient Access - Scheduling (PAS)

CUYUNA REGIONAL MEDICAL CENTER•Crosby, MN

1d•$20 - $25•Onsite

About The Position

The Patient Access Specialist-Scheduling at Cuyuna Regional Medical Center (CRMC) is a full-time role (1.0 FTE, 80 hours/pay period) focused on orchestrating patient interactions with healthcare services through meticulous appointment scheduling and documentation. This position serves as the primary line of communication between patients, healthcare providers, and various clinic departments, ensuring a seamless flow of information and coordination. The role involves managing a high volume of information, multitasking under pressure, and maintaining a high standard of customer service and accuracy. Collaboration with medical staff, insurance providers, and other departments is crucial for verifying information and facilitating patient care continuity. The specialist must be flexible and adaptable to changing patient needs and clinic demands. The Clinic Scheduling Department at CRMC works behind the scenes to ensure efficient patient flow, maximized provider time, and smooth clinic operations, requiring attention to detail and real-time adaptability while adhering to established workflows for accuracy and efficiency in schedules. This includes creating visits, accommodating urgent requests, handling disruptions, and managing all schedules with precision, ensuring a positive and professional patient experience.

Requirements

Excellent communicator with strong interpersonal skills
Customer service focused and professional
Detail-oriented with accurate data entry skills
Resilient and adaptable multitasker
Discreet with sensitive patient information
Familiar with medical terminology and systems
Resourceful with strong problem-solving ability

Nice To Haves

Completion of Health Care Administrative Specialist or similar program or comparable experience in a health care facility
High School Diploma or equivalent
Patience
Persistence

Responsibilities

Orchestrate patient interactions with healthcare services through meticulous appointment scheduling and documentation
Serve as the primary line of communication between patients, healthcare providers, and various clinic departments
Ensure a seamless flow of information and coordination
Manage a high volume of information and multitask under pressure
Maintain a high standard of customer service and accuracy
Collaborate closely with medical staff, insurance providers, and other departments to verify information and facilitate patient care continuity
Respond to changing patient needs and clinic demands efficiently
Follow established workflows to ensure accuracy and efficiency in clinic schedules
Create visits to establish care
Accommodate urgent appointment requests
Handle unexpected disruptions
Manage every schedule (and reschedule) with precision