Patient Financial Coordinator – Cost Relief - BioPlus Specialty Pharmacy

Elevance Health•Las Vegas, NV

5d•Hybrid

About The Position

BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offers consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey. The Patient Financial Coordinator – BioPlus Specialty Pharmacy is responsible for processing and coordinating financial assistance.

Requirements

Requires a high school diploma or equivalent and a minimum of 3 years of pharmacy or financial verification experience; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

Call center experience.
Specialty pharmacy experience.
Ability to multitask between calls and documenting information simultaneously.

Responsibilities

Makes inbound calls, makes outbound calls, and assists in scheduling the patient orders.
Understands a patient's financial need and assists with coordinating and enrolling in a Pharmaceutical Manufacturer and/or foundation assistance programs.
Communicates and collaborates with patients, physicians and payors providing them with the necessary information and supporting financial documents.
Keeps appropriate parties abreast of the patients' financial request.
Documents and communicates the patient's medical record and financial assistance information.
Acts as a liaison between the billing and collection departments to assist in resolving financial assistance matters.
Stays updated with Federal, State, and contractual regulations regarding copay assistance and manufacturer programs.
Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
Performs other duties as assigned.