Account Service Manager - BioPlus Specialty Pharmacy

Elevance Health•Indianapolis, IN

5d•$72,744 - $124,704•Remote

About The Position

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey. The Account Service Manager is responsible for providing advanced customer service representation and strategic planning for large accounts.

Requirements

Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

Specialty Pharmacy experience strongly preferred.
Tableau experience preferred.

Responsibilities

Provides strategic planning and account management for large accounts.
Directs and manages the administration of contractual requirements and obligations.
Manages the new and renewal implementation process for accounts.
Interfaces with operations to ensure smooth delivery of services.
Maintains ongoing account relationships at multiple levels throughout the customers' organizations.
Makes recommendations for improvements to meet customers' expectations.
Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
Coordinates open enrollment meetings, renewal process and training sessions.
Invoicing and tracking of revenue – Ensuring services delivered are accurately billed and monitors when revenue is earned, billed and collected.
Develop and maintain program SOPs to ensure consistent, compliant, and efficient execution of operational processes across the program.