Patient Financial Advocate - Full Time

Uintah Basin Medical Center•Roosevelt, UT

10d•Onsite

About The Position

Responsible for resolving self-pay accounts while maintaining strong relations with patients, guarantors, and business office departments. Under the direct supervision of the PFS Director/Assistant Office Manager, this individual utilizes medical billing knowledge and excellent customer service skills to effectively collect from and provide financial resources to patients, thereby promoting patient satisfaction.

Requirements

High school graduate or equivalent.
Collecting experience is strongly preferred.
Insurance Billing is preferred.
Being fluent in Spanish is a plus, but not a requirement.

Responsibilities

Handles all communication (telephone, email, interpersonal) with patients and other departments within the business office.
Receives, documents, and responds to all patient correspondence promptly and courteously.
Provides exceptional customer service that aims to improve patient and guarantor relations and contribute to a positive work environment.
Clearly explains service charges to customers, reports any charge/payment errors to managerial staff, and resolves errors within the Uintah Basin Healthcare computer system.
Negotiates full payment from patients and helps them set up an agreeable payment plan following UBH collection policy and/or Access One.
Maintains all self-pay accounts; updates patient demographics when necessary; scans all accounts for financial assistance, and directs patients to the appropriate resources (e.g., financial counseling).
Collects patient payments made over the counter, over the phone, and by mail daily; properly records all payment types (e.g. cash, check, debit, credit) and transactions into the computer system.
Responsibly uses the safe to deposit large bills and sums of money from the cash drawer and keeps the minimum allowable amount in the drawer at all times.
Engages in continuous professional development by attending staff meetings, educational seminars, and workshops.
Provides the business office department and leaders with improvement recommendations, communicating observed trends and issues to supervisor(s).
Demonstrates knowledge of basic insurance billing practices to assist the patient professionally.
Ensures that services should be provided following state and federal regulations, organizational policy, and accreditation/compliance requirements through demonstration and leadership.
Proven working knowledge of; the revenue cycle workflow, IT and EHR software systems, hospital and professional billing processes and reimbursement, and statutes and regulations impacting the collection of past due accounts.
Ability to work both independently and within a team.
Ability to multitask and manage time effectively.