Patient Financial Advocate

USPI•Trophy Club, TX

1d•Onsite

About The Position

Welcome to Baylor Scott & White Medical Center - Trophy Club, TX, where we are dedicated to providing the pinnacle of excellence you've come to expect from Baylor – right within your own community! Baylor Scott & White Medical Center - Trophy Club is seeking a full time Patient Financial Advocate to join our team!!

Requirements

High School graduate or equivalent.
Must have skills necessary to operate the office equipment required to fulfill job duties.
Computer knowledge required.
Good communication skills essential.
Responds to telephone and on-site inquiries from patient in a courteous and informative manner.
Must be able to work independently with minimal supervision.

Nice To Haves

Experience collecting commercial, managed care claims preferred
Medical terminology preferred.
Work comp (Subscriber and non-subscriber) knowledge beneficial.

Responsibilities

Responsible for effective and efficient collection efforts prior to surgery to significantly reduce outstanding balances.
Informing patients of their due estimated balance prior to surgery.
Assisting with calling patients to inform of estimated balance due.
Setting up payment plans with patients, if needed.
Setting up drafts in transaction database.
Reviewing Charity Care applications for completion.
Assist with covering admissions/patient check-in in the afternoon and/or reception.
Special projects as assigned by management.
Responsible for effective and efficient collection efforts to significantly reduce day sales outstanding, improve cash flow and minimize bad debt expense.
Informing patients of their due estimated balance prior to surgery, calling patients after insurance claim is paid to inform of remaining balance due, setting up payment plans with patients, if needed.
Setting up drafts in transaction database, calculating Charity Care applications; Special projects as assigned by management.
Competencies and responsibilities associated with each position are a combination of hospital wide and department specific standards.
The department specific standards include the competencies appropriate to the ages of the customer served.
The employee’s competencies are evaluated on an on-going basis, and formally documented at least annually as part of the Performance Appraisal process.