Patient Financial Advocate

Lakewood Health System • Staples, MN

3d • Onsite

About The Position

The Patient Financial Advocate plays a critical role in ensuring a positive patient experience by assisting patients with their financial obligations related to their medical care at Lakewood Health System. The Patient Financial Advocate serves as a key point of contact for patients regarding billing and financial matters. This position is responsible for helping patients understand their financial responsibilities, setting up and managing payment plans, reviewing insurance benefits, and supporting financial assistance programs. The role requires strong communication and problem-solving skills to provide clear, compassionate guidance while ensuring accurate documentation and compliance with revenue cycle processes. By collaborating with internal teams and delivering empathetic customer service, the Patient Financial Advocate helps reduce patient financial stress and supports the overall efficiency of the Fiscal Department.

Requirements

• High school diploma or GED
• Knowledge of insurance payors, billing procedures, revenue cycle process, and legal aspects of collection procedures
• Knowledge of insurance coverage and benefits
• Ability to problem-solve and prioritize tasks
• Strong organizational and multitasking abilities
• Effective verbal and written communication skills
• Proficiency in computer systems and documentation
• Ability to work independently and in a team setting

Nice To Haves

• 2+ years of experience with patient financial service in the health care industry
• Customer service experience in a healthcare setting is advantageous

Responsibilities

• Helping patients understand their financial responsibilities
• Setting up and managing payment plans
• Reviewing insurance benefits
• Supporting financial assistance programs
• Providing clear, compassionate guidance
• Ensuring accurate documentation and compliance with revenue cycle processes
• Collaborating with internal teams
• Delivering empathetic customer service

Benefits

• Generous Planned Time Off & Wellness Time Off
• 401K Match
• Annual tuition assistance of $2,000 per year
• Best-in-region employer HSA contributions
• Employer paid premiums for individual-only healthcare coverage!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED