Pharmacy Patient Advocacy Coordinator

Onco360•Buffalo, NY

2d•Hybrid

About The Position

Onco360, a leading oncology pharmacy, is seeking a Patient Financial Advocacy Coordinator to assist patients and/or families in accessing financial resources for pharmacy co-pays. The ideal candidate will help patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs by navigating the system to find resources, explaining the process, assisting with applications, and reviewing required documents. This role is crucial in helping patients access life-saving medications and requires a supportive and mission-driven approach.

Requirements

High School Diploma or GED
1+ years of patient assistance or advocacy experience
Registration with Board of Pharmacy (as required by state law)
Strong communication, organizational, and customer service skills

Nice To Haves

Associate degree or Certified Pharmacy Technician (PTCB)
3+ years of patient assistance or advocacy experience
Specialty pharmacy experience

Responsibilities

Assist patients and/or families to access financial resources for Pharmacy co-pays.
Assist patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs.
Navigate the system to find resources that best fit the patient’s needs.
Explain the process to patients.
Assist in filling out applications.
Go over the documents that will be required to complete the application.
Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays.
Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.
Support applications for nonprofit and manufacturer assistance programs.
Provide clear explanations of insurance benefits and co-pay structures.
Maintain accurate patient demographic and insurance data in CPR+.
Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.