Pharmacy Patient Advocacy Coordinator / Patient Assistance
About The Position
Onco360 Pharmacy is seeking a Patient Financial Advocacy Coordinator to assist patients and their families in accessing financial resources for pharmacy co-pays. This role involves helping patients qualify for assistance through non-profit organizations and manufacturer programs, navigating systems to find suitable resources, explaining processes, assisting with applications, and reviewing required documents. The position is based in Buffalo/Amherst, NY, is full-time, with a salary starting at $23.00/hr. A $5,000 sign-on bonus is available for employees starting before September 30, 2026. Remote work is possible after initial on-site training.
Requirements
- High School Diploma or GED
- 1+ years of patient assistance or advocacy experience
- Registration with Board of Pharmacy (as required by state law)
- Strong communication, organizational, and customer service skills
Nice To Haves
- Associate degree or Certified Pharmacy Technician (PTCB)
- 3+ years of patient assistance or advocacy experience
- Specialty pharmacy experience
Responsibilities
- Assist patients and/or families to access financial resources for Pharmacy co-pays.
- Assist patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs.
- Navigate the system to find resources that best fits the patient’s needs.
- Aid patients by explaining the process.
- Assist in filling out applications and going over the documents that will be required to complete the application.
- Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays.
- Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.
- Support applications for nonprofit and manufacturer assistance programs.
- Provide clear explanations of insurance benefits and co-pay structures.
- Maintain accurate patient demographic and insurance data in CPR+.
- Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.
Benefits
- Medical
- Dental
- Vision
- 401k opportunity
- Paid Time Off
- Paid Holidays
- Tuition Reimbursement
- Quarterly Incentive Bonus
- Paid Volunteer Day
- Referral Incentive Program
- Company Paid Life Insurance
- Short/Long-Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
