Patient Financial Advisor

INTEGRIS Health•Oklahoma City, OK

9d•Onsite

About The Position

Join our team as a Patient Financial Advisor at the INTEGRIS Health 5300 Building, in Oklahoma City, OK. Get to Know Your Team INTEGRIS Health, Oklahoma's largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives. Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more. Take your first step toward growing your career by joining us.

Requirements

Strong knowledge of healthcare billing, insurance, and compliance regulations in areas of hospital, physician, and specialty billing.
Able to manage sensitive information with confidentiality.
Excellent verbal and written communication and critical thinking skills.
Willingness to maintain a continued knowledge base of insurance and patient healthcare billing and collections compliance and practices.
4 years of experience in healthcare insurance billing, denial management, insurance resolution/follow-up, cash posting, patient financial services, healthcare billing customer service, or any combination of thereof.
5 years of patient access experience may also be considered.
2 years of medical billing experience may be considered for candidates with bachelor’s degree in healthcare or related field, or 3 years of experience with the completion of certification in a healthcare program such as medical coding.
Must obtain Revenue Cycle or Patient Access related certification within 1 year of hire (Certified Revenue Cycle Representative or Certified Healthcare Access Associate).

Nice To Haves

Revenue Cycle or Patient Access certifications and Epic EMR experience preferred.

Responsibilities

Serves as the primary contact for all patient billing inquiries.
Acts as a liaison between INTEGRIS and patients, providers, and payers for all post-care matters related to account resolution.
Provides information regarding billing practices, policies, and patient billing statements.
Assists patients in understanding billing statements to ensure swift resolution of outstanding balances.
Resolve self-pay account issues, including billing disputes, collections, and compliance investigations.
Manage patient contacts to gather information on payments, billing, and financial assistance.
Educate patients on insurance coverage, patient responsibilities, and financial programs.
Contact various billing groups (insurance payors, vendors, etc.) to resolve account payments issues including but not limited to denials and underpayments.
Ensure collaboration with departments and agencies to meet patient needs.
Interpret and maintain compliance with regulations (e.g., EMTALA, HIPAA, Fair Debt Collection Practices Act, IRS 501r, Regulation F).
Make complex decisions and work independently.
Verify, collect, and update patient demographics, insurance, and payment information.
Review accounts for accuracy and follow-up with patients before referring to collections.
Document all account actions to ensure accuracy and quality.
Respond to patient inquiries and educate on billing policies, insurance, and managed care.
Provide excellent service in a professional and compassionate manner, by navigating inbound and outbound communications by phone, mail, email, digital, live chat, and system digital communications.