Patient Finance Collector

Charlie Health•Nashville, TN

2d•Hybrid

About The Position

Charlie Health is dedicated to connecting people with life-saving behavioral health treatment through personalized, virtual care. This role is crucial in minimizing patient out-of-pocket costs by managing outstanding balances and communicating with patients and their families regarding financial responsibilities. The ideal candidate will have a strong attention to financial details and a passion for patient care, contributing to a team that is redefining behavioral health treatment.

Requirements

Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office.
Knowledge of medical billing practices, office policies and procedures.
Understanding of “No Surprises Collections Act”.
Knowledge of all confidentiality requirements regarding patients and strict maintenance of proper confidentiality on all such information.
Mathematics skills.
Excellent written and verbal communication skills.
Organizational skills.
Strict attention to details.
2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management.

Responsibilities

Manage patient balances, ensuring accounts are clean and ready for self-pay collections after all insurance processes are completed.
Work closely with admissions teams to align patient responsibility and collection expectations with financial agreements.
Initiate collection calls to patients or their families to collect outstanding balances.
Handle a large volume of inbound calls regarding outstanding balances and invoices.
Arrange payments or set up payment plans for outstanding balances.
Provide daily/weekly updates to leadership on collections status.
Manage large volumes of patient accounts each week.
Process invoice and credit requests in accordance with collections guidelines.
Respond timely to inquiries from other departments associated with patient care.
Navigate and gather data from various internal sources to ensure proper balances are collected.
Work closely with all departments in the revenue cycle to ensure balances are correct and ready for collections.
Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.