Collector - Equipment Finance

U.S. Bank • Saint Paul, MN

2d • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Build Relationships. Solve Problems. Make an Impact. At U.S. Bank, we believe our success starts with helping our customers achieve theirs. As a Collector, you'll play a critical role in supporting customers through important financial conversations while delivering solutions that create positive outcomes for both the customer and the business. If you're someone who enjoys connecting with people, solving problems, and making a difference through meaningful customer interactions, this is an opportunity to build a rewarding career with a company that invests in your growth and development.

Requirements

• Customer service, banking, collections, retail, hospitality, call center, or related experience.
• Strong verbal and written communication skills.
• The ability to navigate multiple systems and manage competing priorities.
• Confidence handling difficult conversations with professionalism and empathy.
• Attention to detail and strong organizational skills.
• Basic computer and typing proficiency.
• A positive attitude and desire to learn and grow.
• High school diploma or equivalent
• Two to four years of relevant experience

Nice To Haves

• Good knowledge of concepts, practices, policies and procedures of banking products and services
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Ability to identify and resolve/escalate problems
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Responsibilities

• Connect with customers regarding payment obligations, account status, invoices, and contractual agreements.
• Educate customers on available options and help identify appropriate solutions.
• Manage a high volume of outbound communications while maintaining professionalism and empathy.
• Handle inbound customer inquiries and provide timely follow-up.
• Document customer interactions and maintain accurate account information.
• Partner with customer service, operations, and other business teams to deliver the best possible customer experience.
• Balance productivity, quality, compliance, and customer satisfaction in a fast-paced environment.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED