Patient Finance and Billing Associate

Viva Eve•Queens, NY

4d•Remote

About The Position

The Associate manages and follows up on outstanding patient balances to maximize collections and reduce aging accounts, using Athenahealth to review claims, patient balances, payment history, and account status. Day-to-day duties include contacting patients by phone, email, text, and mail regarding outstanding balances and payment arrangements; processing patient payments, payment plans, and account adjustments in accordance with company policies; and reviewing Explanation of Benefits (EOBs), patient responsibility amounts, and insurance adjudication details. The Associate also investigates and resolves billing discrepancies, denied claims, and patient account issues, maintains accurate documentation of all collection activities and patient communications within athenahealth, and collaborates with front desk, clinical staff, and outside billing teams to ensure accurate patient billing. In addition, the Associate educates patients on their financial responsibilities, insurance coverage, deductibles, co-pays, and co-insurance, and works to meet or exceed monthly collection goals and key performance indicators (KPIs).

Requirements

Minimum 2+ years of medical billing and patient collections experience
Direct experience using Athenahealth billing and practice management software
Strong knowledge of medical billing, coding fundamentals, insurance claims processing
Experience working with Out of Network providers
Proven ability to collect outstanding patient balances while maintaining professionalism and empathy
Strong understanding of EOBs, deductibles, co-insurance, and patient financial responsibility
Excellent communication and customer service skills
High attention to detail and strong organizational skills
Requires a dedicated, private home workspace where protected health information cannot be viewed or overheard by others, with the ability to lock screens and secure sensitive materials in compliance with HIPAA.
Requires reliable high-speed internet and a phone setup adequate for sustained, high-volume patient calls.
Use of company-provided devices and VPN is required; protected health information may not be stored, printed, or transmitted on personal devices or unsecured (public) networks.
Must be reachable and online during scheduled business hours and responsive across phone, email, and messaging.
Must reside in the New York City metropolitan area and be authorized to work in New York, consistent with applicable tax and licensing requirement

Nice To Haves

Ability to work in a fast-paced environment and handle sensitive information in compliance with HIPAA and organizational policies.

Responsibilities

Manage and follow up on outstanding patient balances to maximize collections and reduce aging accounts
Utilize Athenahealth to review claims, patient balances, payment history, and account status
Contact patients via phone, email, text, and mail regarding outstanding balances and payment arrangements
Process patient payments, payment plans, and account adjustments in accordance with company policies
Review Explanation of Benefits (EOBs), patient responsibility amounts, and insurance adjudication details
Investigate and resolve billing discrepancies, denied claims, and patient account issues
Maintain accurate documentation of all collection activities and patient communications within athenahealth
Collaborate with front desk, clinical staff, and outside billing teams to ensure accurate patient billing
Educate patients on their financial responsibilities, insurance coverage, deductibles, co-pays, and co-insurance
Meet or exceed monthly collection goals and key performance indicators (KPIs)