Patient & Family Concierge Acute Care 5300

UPMC • Pittsburgh, PA

11d • Onsite

About The Position

UPMC Magee-Womens Hospital is hiring a full-time Patient & Family Concierge to support Acute Care 5300, a 28-bed medical-surgical unit that serves as the hospital’s stepdown unit and cares for a diverse range of medical and postoperative patients. The unit has private rooms equipped for telemetry monitoring and serves patients recovering from orthopedic, vascular, urological, gynecological, and bariatric surgeries, among other needs.

The Patient & Family Concierge provides compassionate, general service and support to staff, patients, families, and visitors. The role supports departmental communications, maintains and updates patient-flow processes, and coordinates patient tests and procedures. It also includes food service, cleaning and organizing assigned areas, replenishing and ordering supplies, and delivering supplies, equipment, medication, and other materials to patient units.

The position maintains designated supply and form par levels, including downtime folders, and supports unit communications by answering telephones, activating the paging system, facilitating faxing, distributing mail, and greeting and assisting visitors, physicians, and staff. The role works rotating daylight and night shifts, as well as rotating holidays and weekends. Hours may change based on business needs.

Requirements

• High school diploma or equivalent, current high school/GED enrollment, or one year of previous job experience in lieu of a high school diploma/GED.
• Act 34 clearance with renewal.

Responsibilities

• Provide generalized, compassionate service and support to staff members, patients, families, and visitors.
• Assist with departmental communications, update and maintain patient-flow processes, and coordinate patient tests and procedures.
• Assemble and serve meals according to diet orders, menus, and patient- or guest-specific requirements.
• Clean, remove trash from, empty linen hampers in, and organize assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment.
• Replenish supplies and order unit-specific supplies and equipment.
• Deliver supplies, equipment, medication, and other materials to patient units.
• Maintain par levels for designated supplies and forms, including downtime folders.
• Maintain unit communications by promptly answering telephones, activating the paging system, facilitating timely faxing, and distributing patient and unit mail.
• Greet and assist visitors, physicians, and other staff members.

Benefits

• Tuition reimbursement of up to $6,000 per academic year at any accredited institution, available to employees and their dependents; the amount varies based on job title and status.
• A Total Rewards package.
• Access to top clinicians, leading researchers, and modern health care equipment and technology.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED