Patient & Family Concierge - UPMC Presbyterian (9D CT Surgery)

UPMC • Pittsburgh, PA

5d • Onsite

About The Position

UPMC Presbyterian 9D is hiring a Full-Time Patient & Family Concierge to join our team of Life Changers! This role is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression.

Requirements

• High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED
• Ability to follow written and verbal instructions
• Act 34

Nice To Haves

• Previous experience in health care or customer service is a plus

Responsibilities

• Welcome patients and families with warmth and professionalism
• Provide directions, escort guests, and answer general hospital questions
• Support a positive experience from first impression to discharge
• Help keep patient rooms and public areas clean, safe, and stocked
• Assist with bed making, linen changes, and basic room resets
• Report maintenance or safety concerns promptly
• Deliver and set up patient meal trays following safety guidelines
• Provide additional nourishments as requested
• Maintain cleanliness and food safety standards
• Safely transport patients, equipment, and lab specimens
• Clean and inspect transport equipment after use
• Accurately document transport activities
• Set up and retrieve telehealth carts for patient appointments
• Clean and test equipment to ensure proper functionality
• Stock patient rooms, supply areas, and PPE
• Monitor inventory levels and expiration dates
• Deliver supplies and equipment as needed
• Answer phones and assist with call lights as directed
• Interact with patients, assess basic needs, and support mobility
• Follow infection control guidelines and UPMC service standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED