Patient & Family Concierge

UPMC•Cumberland, MD

2d•Onsite

About The Position

Join UPMC Western Maryland's Labor and Delivery or Obstetrics team as a Patient & Family Concierge, where you'll provide compassionate service and support to patients, families, and visitors. Your goal is to create a top-notch experience for everyone in the hospital, ensuring satisfaction and quality care from start to finish. A key element of this position is security of the unit, ensuring that only authorized visitors are allowed in to guarantee all patients are safe and secure. This position is to cover the 3:00 pm to 11:00 pm shift including rotating weekends and holidays. Full and part time available! The final candidate will be placed in the appropriate rate and title based on experience. The minimum hiring rate for a Patient and Family Concierge is $18.37.

Requirements

Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.
Ability to follow written and verbal instructions.

Nice To Haves

Previous experience in health care or customer service is a plus, but not required.

Responsibilities

Greet patients and families warmly, provide directions, and escort them to their destinations.
Share patient information appropriately, issue parking discounts, and assist with parking functions.
Keep patient rooms and public areas clean and organized.
Change bed linens, replenish supplies, and report maintenance issues.
Assemble and serve meals according to dietary needs, maintain food safety, and deliver meal trays to patients.
Safely transport patients, equipment, and lab specimens.
Maintain and disinfect transportation equipment.
Order and organize supplies, deliver materials to patient units, and monitor inventory and expiration dates.
Answer unit phones and respond to call lights.
Interact with patients, assess their needs, and ensure all areas are satisfactorily maintained.
Adhere to hand hygiene and infection control procedures.
Follow mandatory reporting procedures for any incidents affecting patient care.
Exhibit UPMC Values and practice key behaviors in all responsibilities.