Patient Experience Transformation Leader
CentraState Healthcare System•Freehold, NJ
•$78,000 - $132,600•Onsite
About The Position
The Patient Experience Transformation Leader drives strategic, systemwide improvement efforts that elevate the care experience across all settings at Atlantic Health. This role blends technical acumen in process improvement (Lean, Six Sigma) with a deep understanding of healthcare operations, culture, and empathy.
Requirements
- Bachelor’s degree required; Master’s preferred (Engineering, Healthcare Administration, Business, Organizational Leadership)
- 7 years of progressive leadership in healthcare transformation, performance improvement, or experience strategy
- Certification in Lean, Six Sigma Black Belt, or equivalent highly preferred
- Demonstrated success leading cross-functional change in large, complex organizations
- Deep understanding of healthcare operations, regulatory standards, and patient experience drivers
- Excellent facilitation, communication, and coaching skills
- Strong storytelling, presentation, and data interpretation capabilities using tools such as Power BI, Tableau, or Excel
Responsibilities
- Lead systemwide, high-impact transformation projects aimed at improving the patient experience using Lean, Six Sigma, and human-centered design approaches
- Design and implement structured improvement systems that integrate voice-of-the-customer feedback, top-box performance metrics, and equity benchmarks
- Collaborate with analytics teams to interpret HCAHPS, real-time feedback, and sentiment data to drive insight-led change
- Serve as a strategic advisor and thought partner to site and service line leaders in embedding Extraordinary Caring behaviors and operational excellence
- Facilitate working sessions, learning collaboratives, and leadership retreats that build internal capability for patient-centered transformation
- Mentor and coach team members in continuous improvement methodology and structured problem-solving
- Build relationships with leaders across Quality, Nursing, Risk, and HR to align PX transformation with safety, culture, and accountability frameworks
- Support system storytelling through dashboards, executive reports, and presentations that clearly communicate performance, progress, and impact
Benefits
- Medical, Dental, Vision, Prescription Coverage (30 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance
- Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan with employer match
- 401(a) Retirement Plan with employer contribution
- PTO
- Tuition Reimbursement
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Coverage, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
- Growth Opportunity and Workforce Development Initiatives
- Continuing Education / Onsite Training
- A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
- Concierge Services with Work & Family Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
