Patient Experience Specialist

James Clinic • Chariton, IA

150d • Hybrid

About The Position

This is a remote/hybrid position supporting our clinics by answering all incoming calls and educating current and prospective patients on the full scope of James Clinic services. The pace is fast. The expectations are high. You’ll be multitasking across multiple platforms while delivering calm, confident, exceptional customer service. This is not a typical virtual assistant role. It’s a front-line position helping build the future of medicine—one call, one patient, one conversation at a time. James Clinic is a high-performance integrative medicine practice redefining what modern healthcare looks like. We move fast, expect excellence, and deliver care most clinics don’t even attempt. Our Patient Experience Specialists are the voice of the clinic. You are often the first—and most important—connection our patients have with James Clinic. If you thrive in fast-paced environments, love educating people, and can juggle multiple systems without missing a beat, keep reading.

Requirements

• Strong phone experience (required)
• Medical and EMR experience (required to be successful)
• Exceptional customer service and communication skills
• Ability to multitask quickly and accurately in a high-volume environment
• Comfort working independently without constant supervision
• Reliability and consistency—attendance matters here
• Must live within driving distance of Ankeny, IA or Chariton, IA

Responsibilities

• Answer a high volume of incoming calls with professionalism and warmth
• Educate patients and potential patients on James Clinic services and programs
• Schedule appointments across providers and locations
• Order supplements and assist with patient requests
• Download and distribute lab reports
• Update patient charts and documentation in our EMR
• Respond to patient messages and letters through the EMR
• Navigate multiple computer systems simultaneously without losing accuracy

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule
• Paid time off
• Wellness resources
• Training & development
• Unlimited PTO for full-time staff
• Free concierge membership with one of the nation’s leading functional medicine clinics
• Discount on all services and products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed