Patient Experience Specialist

CHAS Health • Spokane, WA

4d • Onsite

About The Position

Improves the overall health of the communities we serve by successfully answering and directing incoming calls, coordinating referrals, and managing health records. Provides excellent customer service as the first point of contact for CHAS Health. Determines needs of caller and manages calls appropriately. Delivers accurate information about CHAS Health including, but not limited to, services, locations, and providers. Responds to requests for copies of health records; ensures appropriate paperwork (release of information, subpoena, etc.) is on file, proper payment has been collected and logs details of request for health information. Ensures that copies include only information that is requested and available (eligible) to be released. Processes, stores and retrieves electronic health information. Maintains and utilizes a variety of health record indexes, storage and retrieval systems. Completes referral in a timely fashion, including sorting and processing referral by indicated urgency and date. Refers patient to specialist based on each insurance company’s available specialty network. Documents patient cases, health information and referral requests appropriately in patients’ medical record. Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Requirements

• High school diploma or equivalent preferred.
• Some college preferred.
• Experience with databases, electronic health records, and release of information preferred.
• Attention to detail required.
• Knowledge of HIPAA regulations required.
• Excellent customer service, oral and written communications skills required.
• Compassion for patients required.
• Must be able to work well in team environment.
• Ability to multi-task in fast-paced work environment, with ability to anticipate future needs.
• Computer skills required.
• Valid drivers’ license and insurance required.
• Commitment to supporting a safe and respectful environment is required.

Responsibilities

• Provides excellent customer service as the first point of contact for CHAS Health.
• Determines needs of caller and manages calls appropriately.
• Delivers accurate information about CHAS Health including, but not limited to, services, locations, and providers.
• Responds to requests for copies of health records; ensures appropriate paperwork (release of information, subpoena, etc.) is on file, proper payment has been collected and logs details of request for health information.
• Ensures that copies include only information that is requested and available (eligible) to be released.
• Processes, stores and retrieves electronic health information.
• Maintains and utilizes a variety of health record indexes, storage and retrieval systems.
• Completes referral in a timely fashion, including sorting and processing referral by indicated urgency and date.
• Refers patient to specialist based on each insurance company’s available specialty network.
• Documents patient cases, health information and referral requests appropriately in patients’ medical record.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Benefits

• Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• Work/life balance—enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
• Tuition assistance and student loan repayment—let CHAS Health pay for your education!
• Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.
• CME and license fee reimbursement—we've got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED