Patient Experience Specialist

ProgressiveHealth Career • Newburgh, IN

2d • Onsite

About The Position

ProgressiveHealth of Indiana, LLC is seeking an energetic and customer service-driven Patient Experience Specialist to join their team in Newburgh, IN. This full-time, in-office position will hold front office responsibility within patient settings, operating on a weekday, day-shift schedule. While no previous experience is required, it would be ideal. This role offers a great opportunity to expand knowledge and gain experience in the healthcare industry within a growing, progressive, supportive, and innovative organization.

Requirements

• High school diploma or GED
• Ability to stand, walk, and sit throughout the entire assigned shift
• High degree of professionalism in both written and verbal communication
• Strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel
• Ability to work both independently and in a team environment, without constant supervision
• Able to maintain confidentiality
• Able to adapt, learn, and multitask in a fast-paced setting
• Authorized to work in the United States on a full-time basis without requiring current or future sponsorship for an employment visa

Nice To Haves

• At least a year of related experience and/or training
• Past medical office experience is preferred but not required

Responsibilities

• Scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointments
• Registering patients (check-in/out) and ensuring all information is complete and accurate
• Coordinating with the patient and/or referring physician to obtain referrals
• Documenting referrals as directed in appropriate logs
• Scheduling initial evaluations and follow-up visits to yield optimal visits per treatment plan
• Verifying patient’s insurance in advance to ensure that necessary prior authorizations by payors have been obtained
• Educating patients confidently about their coverage and payment responsibilities as it relates to therapy services
• Ensuring patients understand and sign necessary documentation related to insurance coverage for services deemed non-covered
• Collecting all monies that are due prior to each visit (co-payments, deductibles, co-insurance, and payments on statements)
• Answering incoming telephone calls in a consistent and professional manner, with attention to detail
• Taking and delivering messages or transferring calls to voice mail when appropriate personnel is unavailable
• Any other duties relating to the operations of the clinic that might be assigned by the Site Coordinator, Revenue Cycle Department or Patient Experience Coordinator

Benefits

• Monthly bonus potential
• Paid time off (PTO)
• Paid holidays
• Medical insurance (HSA/FSA availability)
• Dental insurance
• Vision insurance
• Supplemental insurance options
• Health improvement plan opportunities to lower premium costs
• FREE use of the ProCare HealthSpot medical clinic for insured employees and dependents (includes medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications)
• Company-sponsored basic life/AD&D insurance
• Company-sponsored long-term disability insurance
• 401(k) & ROTH 401(k) savings plans
• Company match with auto-enrollment after probationary period
• Opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED