Patient Experience Specialist I

Atlantic Vision Partners•Norfolk, VA

13d•Onsite

About The Position

At AVP SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care. Our Mission To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders. About the Role We are seeking a reliable and detail-oriented Patient Experience Specialist I to join our eye clinic. Responsibilities include welcoming clients, managing calls, and efficiently handling patient check-ins and check-outs. The ideal candidate possesses strong computer skills, typing proficiency, and a passion for creating positive patient experiences through empathy.

Requirements

Strong communication, outgoing, and positive interpersonal skills
Empathetic personality with attention to patient’s needs
Strong organizational skills with attention to detail; ability to prioritize tasks
Ability to work as a team member and uphold organizational standards and values
Demonstrated computer literacy REQUIRED
Excellent judgment, dependability, and diligence
Demonstrated high ethical standards and integrity
Demonstrated accuracy and thoroughness; monitors own work to ensure quality
Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy
Professionalism: displays positive outlook and pleasant manner, does not instigate, or participate in office gossip or negativity, keeps commitments, dresses appropriately, and is well-groomed
Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolve conflicts, inspire the trust of others, and treat patients and coworkers with respect
Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)
Annual compliance training is required.
Compliance with HIPAA, OSHA, and company policies is required.
Background screening may be required based on position.
Drug screening may be required based on position and location.

Nice To Haves

Healthcare and service industry experience preferred
Associate degree preferred

Responsibilities

Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously
Register patients and verify patients’ records are up-to-date and accurate
Verify personal and insurance information for services and procedures
Schedule appointments and procedures
Reschedule missed appointments and cancellations
Process medical record requests
Collect and process payments from patients
Conduct daily reconciliation of cash reports and monies collected
Complete other functions as requested by management