Patient Experience Coordinator I

SEES MANAGEMENT LLC•Columbia, TN

1d•Onsite

About The Position

This role assists in providing exceptional patient care by ensuring timely and accurate appointment scheduling, informing patients about their visit times, and collecting necessary documentation. The Patient Experience Coordinator I performs pre-registration tasks, accurately collects and verifies patient information during check-in, and handles patient inquiries professionally and empathetically. This position involves documenting patient interactions, updating systems, and adhering to HIPAA regulations. The role also includes anticipating patient needs, providing consistent customer care, resolving minor patient concerns, and assisting patients in navigating the healthcare system. Collaboration and administrative support are key, including maintaining patient records, supporting patient experience teams, assisting with follow-up appointments, and aiding in the implementation of initiatives to improve patient satisfaction. A strong commitment to confidentiality and attention to detail is essential, along with participation in required training and proficiency in Microsoft Office Suite.

Requirements

Patient Experience – Understanding and anticipate the patient’s needs. Proactively strives to exceed our patient’s expectations and provide ongoing education and communication.
Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership.
Analytical mind- capable of out-of-the-box thinking to solve problems.
Professionalism- Displaying cautious, helpful, and ethical behavior. Maintaining composure even under difficult and challenging circumstances.
Excellent Communication Skills – written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients.
Drive for Results – Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes.
Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
Forward-thinking attitude – Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company.
Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
Proficient with Microsoft Office Suite or related software.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Annual compliance training is required.
Compliance with HIPAA, OSHA, and company policies is required.

Responsibilities

Assist in providing exceptional care by ensuring timely and accurate appointment scheduling.
Ensure patients are well-informed about their visit times, and any needed documentation for their appointments (ex: insurance cards, copays, existing patient balances, etc.).
Ensure smooth patient registration by performing all needed pre-registration tasks.
Accurately collect and verify patient information during check-in, ensuring that all forms, insurance details, and personal data are completed correctly and securely.
Provide prompt responses to patient inquiries and concerns, ensuring all communication is clear, professional, and empathetic.
Document patient interactions, updating systems to ensure the accuracy and completeness of patient records while adhering to HIPAA regulations.
Anticipate patient’s registration and billing needs.
Anticipate patient’s needs, such as water, snacks, etc.
Provide consistent customer care.
Address and resolve minor patient concerns, escalating more complex issues to local leadership, when necessary.
Assist patients in navigating the healthcare system, providing information on services, policies, and procedures to ensure clarity.
Ensure smooth patient registration by demonstrating competent data entry accuracy.
Maintain patient records, ensuring that all necessary documentation is accurately filed and easily accessible.
Provide general support to Patient Experience teams, contributing to the continuous improvement of patient care practices.
Assist with scheduling follow-up appointments and ensuring timely communication regarding patient care plans.
Support the implementation of departmental initiatives aimed at improving patient satisfaction and overall care.
Demonstrate a strong commitment to confidentiality, ensuring that all patient information is protected and handled in compliance with applicable regulations.
Provide general support to Patient Experience teams, contributing to the continuous improvement of patient care practices.
Participate in all required training and employee engagement activities.