Patient Experience Regional Coach

TriHealth•Cincinnati, OH

5d•Onsite

About The Position

The Patient Experience Regional Coach at TriHealth plays a vital role in shaping a culture of compassionate, patient-centered care across the organization. This role empowers leaders and frontline teams by providing coaching, tools, and data-driven insights that elevate every touchpoint of the patient journey. With a focus on collaboration, continuous improvement, and service excellence, the Regional Coach helps align teams around TriHealth’s mission while driving measurable improvements in patient satisfaction and engagement. It’s an opportunity to make a meaningful impact—enhancing both the patient experience and the caregiver experience—within a respected, community-focused health system committed to excellence.

Requirements

Bachelor's Degree in Healthcare, customer service, patient experience (Required)
Advanced knowledge of design
Coaching
Problem solving and resolution skills
Analytical ability

Nice To Haves

4 - 5 years experience in Healthcare Coaching, design Healthcare experience (Preferred)

Responsibilities

Collaborates with leadership to create work plans to meet project goals. Determines and initiates appropriate interventions to compete managing projects on time.
Assists leadership in the development of action plans to improve performance, researches, reviewed, and implements best practices. Provides coaching to all levels of leadership and team members
Partners with leadership in assigned area to identify, plan, implement, validate, train and evaluate patient experience improvement strategies.
Collaborate across the regions (departments, patient relations, directors, physicians, etc.) to ensure the system meets or exceeds the patient experience goals as measured by CAHPS.
Utilize data to provide in-depth, proactive consultation, coaching, and strategy to directors, managers, physicians, team members in process improvement related to patient experience (TriHealth pillar of Service).
Support the development and recognition strategies and collaborates with various departments to support the promotion and ongoing maintenance of service excellence throughout the system.