Director-Experience Design Application, Regional (Patient Experience)

IU Health • Avon, IN

6h

About The Position

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our IU Health’s leadership team in the role of Director of Experience Design Application, Regional.

The Director of Experience Design Application, Regional works directly with the regional or business unit executive team and the system Experience Design team to assess, communicate and drive performance and to create change at all levels of the organization. This leader manages the design, application and performance monitoring of experience initiatives that facilitate a person centered experience and supports the system IU Health experience strategic plan. This Director supports the execution and standardization of all experience related tactics across area of responsibility and ensures experience performance metrics are incorporated into transformational improvement efforts. This leader amplifies the Voice of the Customer to drive related experience improvements. This Director understands the application of tools, frameworks, and methodologies that support the system IU Health experience.

Requirements

• Bachelor’s Degree Required.
• Degree in Service Management, Health Administration, Business Administration, or related field preferred.
• Master’s Degree Preferred.
• 7-10 years of relevant leadership experience.
• Experience in service or healthcare related industry preferred.
• Knowledge required in patient/customer experience, organizational change management, workforce engagement and performance, surveys, metrics and standards and data analysis and interpretative skills.

Responsibilities

• Works directly with the regional or business unit executive team and the system Experience Design team to assess, communicate and drive performance and to create change at all levels of the organization.
• Manages the design, application and performance monitoring of experience initiatives that facilitate a person centered experience and supports the system IU Health experience strategic plan.
• Supports the execution and standardization of all experience related tactics across area of responsibility.
• Ensures experience performance metrics are incorporated into transformational improvement efforts.
• Amplifies the Voice of the Customer to drive related experience improvements.
• Understands the application of tools, frameworks, and methodologies that support the system IU Health experience.

Benefits

• personal and professional growth is a top priority
• access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Director