Patient Experience Coach

HonorHealth•Virtual - Arizona, AZ

3d•Hybrid

About The Position

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Requirements

Bachelors or 4 years' work related experience in Healthcare or related field Required
2 years, Coaching, delivering presentations, and interacting with management groups. Required
Other related healthcare certification and/or license. Upon Hire Required

Nice To Haves

Masters or advanced degree or equivalent in a healthcare field or related discipline. Preferred
5 years, coaching, delivering presentations, and interacting with management groups. Preferred
Other Current, valid State of Arizona or Compact State Registered Nurse license Upon Hire Preferred
Other Certification in Crucial Conversations, Influencer-the Science of Change, Crucial Accountability Upon Hire Preferred
DDI Coaching for Peak Performance. Upon Hire Preferred

Responsibilities

Provides professional coaching and consultation to influence hospital leaders and direct care providers in delivering excellent patient experiences.
Focuses on coaching the execution of the HonorExcellence patient experience standard work.
Models HonorHealth's Values, Service Behaviors and Customer Service Skills.
Designs and facilitates workshops/in-services.
Evaluates processes, analyzes information, and generates or refines training solutions.
Coaches direct care providers (especially opinion leaders) to build a foundation of service excellence, set high expectations, identify improvement opportunities, implement changes, deliberately practice evidence-based best practices, and sustain results.
Coaches and partners with hospital leaders to develop, implement, and improve the Patient Experience for patients.
Measures and analyzes the results of coaching provided and provides feedback and reports progress to Facility Executives and Leaders, Network Patient Experience Leaders, and HR Talent Development Leaders.
Teaches best practice Patient Experience concepts to leaders and staff through classroom, workshop, project, and DMS Huddle coaching.
Uses evidence-based information to provide new knowledge and shape practice when applicable.
Provides individual coaching to persons identified by formal and opinion leaders.